Refund Policy

Effective from 16 October 2026. Contact: admin@mckallip.co.za

1. Your rights come first

Nothing in this policy limits any right you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002 (ECTA) that the law does not allow to be limited. Where those Acts give a consumer a right to cancel or to a remedy, we honour it. This policy sets out what we do in addition, and how to ask.

2. How reports are supplied

Reports are digital. They are supplied as soon as access is granted in your library, and a PDF is supplied when it is downloaded. Nothing is posted and nothing is returned.

3. Once a report has been opened or downloaded, the sale is final

A report is supplied when anyone under the licence opens it online or downloads the PDF, and digital content cannot be given back. From that moment the order cannot be cancelled or refunded, and any invoice for it (including an invoice issued against a purchase order) must be paid in full. We keep records of when each report is first opened online and of every PDF download, and we rely on them. This applies to every order, whether paid online or bought on a purchase order, except in the cases in section 4.

4. When we do cancel and refund

• The report has not been used. If nobody under the licence has opened the report online or downloaded it, you may cancel the order: we refund what you paid, or cancel an unpaid invoice. Ask within 14 days of the licence being released. We check our access records.
• The report cannot be opened or the file is faulty. Tell us within 30 days of purchase. We will fix the problem, or if we cannot, refund you in full.
• Pre-orders. If you ordered before publication, you may cancel for a full refund before the publication date, or if we move the date by more than 30 days.
• Our error. If we charged you incorrectly or twice, we refund the difference or the duplicate.
• Where the law requires it. If a law gives you a right to cancel or to a remedy that cannot lawfully be excluded, we honour it.

Changing your mind after the report has been opened or downloaded is not a reason for cancellation or refund.

5. How to ask

Email admin@mckallip.co.za with your order or invoice number and the reason. We reply within 5 business days with our decision. If we approve a refund we issue a credit note, which cancels the invoice and ends the access under that licence, and we pay the refund to the original payment method within 30 days of our decision. For an unpaid invoice, a credit note cancels the amount owing.

6. Complaints

If you are not happy with our decision, see the complaints section of the Terms of Sale.